Shipping Policy​​

Applicable Entity: Marcin (Operator of https://jofmkh.com/, hereinafter referred to as “we”, “us”, or “our”)
 
Applicable Products: All handcrafted Mini Bag Model Decorations sold through our website.
 
We are committed to providing transparent, reliable shipping services for your handcrafted Mini Bag Model Decorations. This Shipping Policy outlines key details about shipping costs, processing times, delivery timelines, tracking options, and restrictions—helping you manage expectations and enjoy a smooth shopping experience. By placing an order on https://jofmkh.com/, you acknowledge and agree to the terms below.

1. Shipping Costs & Eligibility

1.1 Free Worldwide Shipping

We offer free standard shipping on all orders (no minimum purchase required) to most countries and regions globally. This includes:
 
  • All handcrafted Mini Bag Model Decorations (single or multiple units).
  • Coverage of basic shipping fees, customs duties, and taxes (consistent with our “Free Worldwide Shipping and Returns” commitment in customer service).

1.2 Exceptions to Free Shipping

Free standard shipping does not apply to:
 
  • Bulk orders: Orders of 10 or more Mini Bag Models (contact us at service@jofmkh.com for customized bulk shipping quotes).
  • Expedited shipping options: Additional fees apply for faster delivery (see Section 4 for details).
  • Remote regions: 极少数 (very few) remote areas with limited logistics access may require a small supplementary fee (we will notify you via email before processing your order if this applies).

2. Order Processing Time

Before your order ships, we need time to handcraft, inspect, and prepare your Mini Bag Model (all products are made-to-order with artisanal care).
 
  • Standard processing time: 3–5 business days (Monday to Friday, excluding Polish public holidays).
  • Cut-off time: Orders placed after 5:00 PM CET will be processed the next business day.
  • Inspection guarantee: Each Mini Bag Model undergoes a quality check (for leather integrity, stitching, and design accuracy) before shipping—this may add 1 business day for complex designs, but ensures you receive a flawless product.

3. Delivery Timelines by Region

Delivery times vary by destination and depend on local logistics providers. All timelines below are estimated (after order processing is complete) and exclude weekends/holidays.
 
Destination Region Shipping Method Estimated Delivery Time
Poland (Domestic) Polish Post Standard 1–3 business days
European Union (EU) DHL/Polish Post Standard 5–10 business days
North America (USA/Canada) DHL Standard 7–14 business days
Asia (e.g., Japan, South Korea) DHL Standard 10–18 business days
Other International Regions DHL/Registered Airmail 12–21 business days
 
Note: Delivery may be delayed by local customs clearance (especially for non-EU regions)—we are not liable for delays caused by customs procedures, but will provide necessary documents (e.g., commercial invoices) to assist with clearance.

4. Expedited Shipping Options

For faster delivery, we offer paid expedited shipping (available at checkout). Fees and timelines are calculated based on your destination and order size:
 
Expedited Option Applicable Regions Estimated Delivery Time Fee (Calculated at Checkout)
EU Express EU Countries 2–4 business days Starting from $19.99
Global Express Non-EU Countries 3–7 business days Starting from $29.99
 
Note: Expedited shipping does not shorten order processing time (processing still takes 3–5 business days). To prioritize your order, contact us before placing it.

5. Package Tracking

You can easily track your order’s status once it ships:
 
  1. Tracking number issuance: We will send a shipping confirmation email (to your order email address) within 24 hours of dispatching your package. This email includes a unique tracking number and a direct link to the logistics provider’s tracking page.
  2. Tracking methods:
    • Log in to your https://jofmkh.com/ account → Go to “Order History” → Select your order to view real-time tracking updates.
    • Use the tracking number on the logistics provider’s website (e.g., DHL: www.dhl.com; Polish Post: www.poczta-polska.pl).
  3. Tracking limitations: Registered Airmail for remote regions may have limited tracking updates (we recommend choosing DHL for full visibility).

6. Shipping Restrictions

We cannot deliver to the following address types (orders with these addresses will be delayed or canceled):
 
  • P.O. Boxes, APO/FPO/DPO addresses (logistics providers cannot guarantee secure delivery).
  • Regions subject to international sanctions or trade restrictions (we will notify you if your destination is restricted and issue a full refund).
 
Additionally:
 
  • Weight/Size limits: Our Mini Bag Models are lightweight (≤0.5 lbs per unit) and compact (10cm × 7cm × 3cm), so no weight-related shipping restrictions apply to standard orders.
  • Customs compliance: We declare all packages accurately (as “handcrafted leather decorations” with fair market value) to comply with local customs laws. You may be contacted by customs for additional information—please respond promptly to avoid delays.

7. Handling Shipping Delays & Issues

7.1 Reasons for Delays

Delivery may be delayed due to:
 
  • Force majeure events (severe weather, natural disasters, pandemics, or regional logistics strikes).
  • Customs clearance delays (common for non-EU orders—allow 3–5 extra days for clearance).
  • Incomplete or incorrect shipping addresses (we will contact you to verify addresses; delays caused by unresponsive customers are not our responsibility).

7.2 Preorder/Backorder Shipping

If your order includes both in-stock and preorder/backorder Mini Bag Models (e.g., limited-edition colors):
 
  • In-stock items will ship first (within standard processing/delivery timelines).
  • Preorder/backorder items will ship separately once they are handcrafted (we will notify you of the expected shipping date via email).

8. Shipping Insurance

All orders are covered by basic shipping insurance at no extra cost. The insurance covers:
 
  • Lost packages (confirmed by the logistics provider as “undeliverable” or “lost”).
  • Damaged packages (physical damage to the Mini Bag Model or packaging during transit, confirmed via photos/videos).
 
To file an insurance claim:
 
  1. Contact us at service@jofmkh.com within 7 days of the estimated delivery date (or within 3 days of receiving a damaged package).
  2. Provide: Order number, tracking number, and clear photos/videos of the issue (e.g., damaged leather, missing package confirmation).
  3. We will review your claim within 48 hours and offer a solution (full refund, free replacement, or reshipment).

9. Contact Us for Shipping Inquiries

If you have questions about shipping (e.g., order status, delayed packages, or custom shipping requests), reach out to us via:
 
  • Email: service@jofmkh.com (preferred method—response within 2 business days).
  • Physical Address: Marcin, Kolonia Prusów 7777, 34-360 Milówka, Poland (for formal correspondence only).
 
For urgent issues (e.g., missing packages), include “Shipping Emergency – [Your Order Number]” in the email subject line for priority handling.

10. Policy Updates

We may revise this Shipping Policy to reflect changes in logistics costs, carrier partnerships, or regional regulations. Updated versions will be posted on https://jofmkh.com/ with a new “Last Updated” date. Your continued use of our services after updates take effect constitutes acceptance of the revised policy.
 
For details on returns shipping (e.g., free return labels for eligible cases), refer to our Refund Policy.