Refund Policy

Applicable Entity: Marcin (Operator of https://jofmkh.com/, hereinafter referred to as “we”, “us”, or “our”)
 
Applicable Products: All handcrafted Mini Bag Model Decorations sold through our website.
 
We are committed to providing high-quality handcrafted Mini Bag Model Decorations and transparent after-sales service. This Refund Policy outlines the terms, conditions, and procedures for returns, refunds, and cancellations, ensuring your rights are protected while accounting for the artisanal nature of our products. By purchasing from https://jofmkh.com/, you acknowledge and agree to the terms below.

1. Key Definitions

  • Delivery Date: The date your order is marked “delivered” by the logistics provider (trackable via your order confirmation email).
  • Quality Issue: Defects caused by manufacturing or shipping, such as broken parts, peeling leather, incorrect stitching, or non-compliance with product descriptions (e.g., wrong color/material).
  • Customized Items: Mini Bag Models made to your specific requests (e.g., personalized engravings, unique color combinations) – note: customized items require explicit confirmation before production.
  • Unused/Original Condition: Products that have not been opened, handled, or used, with intact original packaging (including dust bags, tags, and invoices).

2. Refund Eligibility & Conditions

We offer different refund solutions based on the reason for your request, with a maximum claim period of 90 days from the Delivery Date (except for customized items, as noted below).

2.1 Full Refund (100% of Product & Shipping Fees)

You qualify for a full refund if:
 
✅ You receive incorrect items (e.g., a different color or style than ordered).
 
✅ The product has manufacturing defects or is damaged during shipping (confirmed via photos/videos).
 
✅ We make errors in customized items (e.g., wrong engraving, mismatched custom colors).
 
  • No return required for minor defects: For small issues (e.g., tiny leather scratches that do not affect appearance), we may offer a full refund without requiring you to ship the product back.
  • Shipping coverage: We cover all return shipping costs for eligible full-refund cases.

2.2 Partial Refund (70% of Product Fee)

A partial refund applies if:
 
✔ You change your mind (e.g., dislike the color, size, or style) and the product is in Unused/Original Condition.
 
✔ You return non-defective customized items (due to the unique, made-to-order nature of these products).
 
  • Fees deducted: A 30% crafting fee is withheld to cover material costs and labor for handcrafting (non-negotiable for artisanal products).
  • Shipping costs: You are responsible for return shipping fees, and original shipping fees (from us to you) are non-refundable.

2.3 Non-Refundable Scenarios

No refunds will be issued if:
 
❌ The product is used, damaged by misuse/accidents, or modified (e.g., cuts, stains, or altered leather).
 
❌ The return is requested after 90 days from the Delivery Date (or 30 days for change-of-mind requests).
 
❌ Customized items have no quality issues (once production starts, customized products cannot be canceled or refunded).
 
❌ Original packaging, tags, or invoices are missing (we cannot verify product authenticity or condition).
 
❌ Minor “imperfections” in handcrafted leather (e.g., slight color variations, tiny tool marks) – these are normal for artisanal goods and not considered defects.

3. Cancellation Policy

You may cancel your order only if:
 
  1. Order not yet produced: Full refund (100% product + shipping fees) – contact us within 24 hours of placing the order.
  2. Order in production: 70% product refund + full shipping refund (production costs are already incurred).
  3. Order shipped/in transit: No cancellation allowed – you may request a refund after receiving the product (per Section 2).

4. Refund Process

Follow these steps to submit a refund request:

Step 1: Submit a Request

Contact our customer service within the eligible period (90 days for quality issues, 30 days for change-of-mind) via:
 
  • Email: service@jofmkh.com (preferred method – include “Refund Request” in the subject line).
  • Required information: Order number, full name, photos/videos of the product (clearly showing defects or condition), and a brief description of your request (refund/return).

Step 2: Review & Confirmation

We will review your request and supporting materials within 48 hours and email you:
 
  • A confirmation of eligibility (with a return authorization number if shipping is needed).
  • Detailed instructions (e.g., our return address, logistics guidelines).

Step 3: Process the Refund

  • For full refunds (no return needed): Refunds are issued within 48 hours of approval.
  • For returns (partial/full refunds): We process the refund within 3 business days of receiving and inspecting the product (ensure it meets Unused/Original Condition).

Step 4: Refund Disbursement

Refunds are credited to your original payment method:
 
  • Credit cards: 7–10 business days (processing time depends on your bank).
  • PayPal/other digital wallets: 3–5 business days.

5. Shipping for Returns

  • Eligible full-refund cases: We will provide a pre-paid shipping label via email – simply pack the product and drop it off at the designated logistics location.
  • Partial refund cases: You must arrange and pay for return shipping. We recommend using a trackable service (we are not liable for lost return packages).

6. Contact Us

For questions, disputes, or to submit a refund request:
 
  • Email: service@jofmkh.com (response within 24–48 business hours, Monday–Friday).
  • Physical Address: Marcin, Kolonia Prusów 7777, 34-360 Milówka, Poland (for return shipments only – include your return authorization number).

7. Final Notes

  • Handcrafted product disclaimer: Our Mini Bag Models are made by hand, so slight variations in leather texture or color are normal and not considered defects.
  • Policy updates: We may revise this Refund Policy to comply with new laws or business needs. Updates will be posted on https://jofmkh.com/ with a new “Last Updated” date – your continued purchases after updates constitute acceptance of the revised terms.
  • Dispute resolution: If you are unsatisfied with our refund decision, you may contact the Polish Consumer Protection Authority (Urząd Ochrony Konsumentów) for assistance.
 
Thank you for supporting our handcrafted products. We strive to resolve all refund requests fairly and efficiently to ensure your satisfaction!